789laro Privacy Policy

1. Introduction

789laro ("we", "us", "our") operates the online gaming platform accessible at 789laro.org. As a platform serving Filipino players, we take our obligations under the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations seriously. This Privacy Policy describes how 789laro collects, processes, stores, and protects personal data in connection with your use of the Platform.

This Privacy Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by 789laro in connection with the Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the 789laro Platform.

2. Data We Collect

789laro collects the following categories of personal data from players and visitors:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be at least 21 years old)
• Gender (optional, for personalization purposes)
• Nationality and country of residence
• Government-issued ID number and copies of ID documents submitted for KYC verification

2.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (barangay, city/municipality, province)

2.3 Financial Data

• GCash or PayMaya / Maya account details (mobile number linked to wallet)
• Philippine bank account details (account name, account number, bank name) for withdrawal purposes
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.4 Gaming Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming settings, including deposit limits and self-exclusion status

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking data (see Section 8)

2.6 Communications Data

• Records of your communications with 789laro customer support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the Platform

3. How We Collect Data

789laro collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar technologies.
• Third-party sources: Data received from identity verification service providers, payment processors (GCash, PayMaya, banks), fraud prevention services, and PAGCOR or other regulatory authorities where required by law.

4. How We Use Your Data

789laro processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your 789laro player account.
• Identity verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and to comply with anti-money laundering obligations under the AMLA.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Game provision: To deliver the games, features, and services available on the 789laro Platform.
• Responsible gaming: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• Customer support: To respond to your inquiries, complaints, and support requests.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal compliance: To comply with applicable Philippine laws and regulations, including PAGCOR requirements, the Data Privacy Act, and AMLA reporting obligations.
• Platform improvement: To analyze usage patterns and improve the performance, features, and user experience of the 789laro Platform.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 789laro processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to provide the 789laro gaming service), including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and the Data Privacy Act.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

789laro does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility.
• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Game software providers: Licensed third-party game studios whose games are available on the 789laro Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged by 789laro to operate and secure the Platform.
• Professional advisers: Legal, accounting, and compliance advisers, subject to professional confidentiality obligations.

All third-party service providers engaged by 789laro are contractually required to process personal data only in accordance with 789laro's instructions and applicable data protection law.

7. Data Retention

789laro retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR regulations and AMLA obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support records: Retained for a minimum of two (2) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 789laro's data disposal procedures.

8. Cookies & Tracking Technologies

789laro uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and login status, to improve your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 789laro Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 789laro:

• Right to be informed: The right to know what personal data 789laro collects and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 789laro holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact 789laro at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Data Security

789laro implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 789laro Platform.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 789laro will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.

While 789laro takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials.

11. Children's Privacy

The 789laro Platform is strictly not intended for use by persons under the age of 21 years. 789laro does not knowingly collect personal data from individuals under 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 789laro, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close the account.

Age verification is a mandatory step in the 789laro registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately closed and all associated funds will be handled in accordance with applicable PAGCOR regulations.

12. Changes to This Policy

789laro reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 789laro protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 789laro handles your personal data, please contact our Data Protection Officer:

Email: [email protected]

Live Chat: Available within the 789laro Platform after login, 24 hours a day, 7 days a week.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.

Email addresses on this page are displayed as plain text for informational purposes only and are not clickable links.